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1.	What is your first name?*

2.	What is your last name?*

3.	What is your company name?*

4.	What is your e-mail address?*

5.	What is your phone number?*

6.	What is your corporate-wide revenue?

7.	What is your company's overall operating expense?

8.	Which of the following value disciplines drives decision making within the company? (Select one.)
	--None--Operational Excellence - Lowest cost providerProduct Leadership - Innovation and first to marketCustomer Focus - Requirements drive decisions

9.	What is the annual HR building/facilities cost (i.e., rent, building depreciation, utilities, etc.) for the HR function at this location?

10.	What is the annual HR training cost for the HR function at this location?Include costs of training of the HR staff.

11.	What are the annual HR “day to day” operations costs (i.e., HR supplies, HR magazines, HR memberships, HR postage, etc.) for the HR function at this location?

12.	What is the annual HR technology/application cost for the human resources function at this location? Include cost of HRIS, HR computers and HR Software for the 12 month benchmark period.
	Technology Costs $ Internal Charge Back Fees   Hardware   Software   ASP (Application Service Provider)   Labor   Other

13.	How many employees does your HR Department serve?

14.	How many HR FTEs provide HR Service?

15.	What is the fully loaded labor expense for the FTEs providing HR Services?

16.	What percent of your HR FTEs time is spent in each of the following processes?
	% of Time HR Planning   Organizational Develpment   Creating the Value Proposition   Selection and Staffing   Employee Performance Management   Employee Relations   Exit Management   Health and Welfare   Benefits   Compensation   Information Management   Payroll and Time Collection   Compliance

17.	What are the HR costs associated with each process? See study directions for examples for each.
	HR Outsourcing Cost   HR Administrative Costs   HR Services Costs HR Planning       Organizational Develpment       Creating the Value Proposition       Selection and Staffing       Employee Performance Management       Employee Relations       Exit Management       Health and Welfare       Benefits       Compensation       Information Management       Payroll and Time Collection       Compliance       Total: If you can not separate costs by process!!!